Shipping & Returns
We offer free shipping via UPS Ground for orders shipping to the U.S., which takes 5-10 business days. You may also select UPS Expedited for an additional fee. We ship internationally via DHL, UPS, and USPS for an additional fee. You may select your desired carrier and method at checkout. SENREVE is not responsible for lost items once items are delivered and/or signed for if required..
We ship worldwide. For any specific questions, please email email@example.com..
We stand behind the quality of our products and offer a lifetime warranty on all of our bags. If you are experiencing unforeseen quality issues, we offer several free and easy repair options:
1. Ship Your Bag to Us: You may email us at firstname.lastname@example.org with photos of the issue and we will send you a prepaid return label, which you can use to ship the bag to us. We will then work with our preferred cobbler to ensure your bag is properly fixed. Please note this process takes ~2-3 weeks.
2. Have Your Bag Repaired Locally: If you prefer to have your bag repaired by a cobbler local to you, we will reimburse you up to the amount it costs for repair through our preferred cobbler. You may email us at email@example.com with photos of the issue and we will send you a quote as to how much we will be able to reimburse, based on the damage to the item.
If you are an international customer, please email us at firstname.lastname@example.org with photos of the damaged item. You may choose either of the above repair options, but please note that international customers are responsible for shipping and duties incurred to have the bag repaired at our headquarters.
We accept returns of unused products within 30 days of delivery. For returns processed after the 30-day window, only store credit will be granted. Returns from the contiguous U.S. are free of charge. Returns from other locations will be charged the return shipping cost. If we receive a return and it has been used or damaged, or if the security tag is not attached, we cannot accept your return. You can request to have it shipped back at your expense.
We’re sorry it didn’t work out. To begin a return or exchange, please email email@example.com with your Order # in the Subject line and reason for return. We’ll respond promptly with next steps to manage your return.