You Have Questions. We Have Answers.
We now offer pre-order as a way to reserve a bag in advance of our upcoming product delivery, with the understanding that it will ship at a later date than when you purchase. Payment is due at the time of purchase, and you will receive a shipping notification once the order is on its way to you. Please note the estimated shipping timeline indicated for each bag on its product page.
Maestra will be shipped November 2017.
Doctor will be shipped November 2017.
Crossbody will be shipped November 2017.
Voya will be shipped November 2017.
All in-stock orders within the U.S. can be shipped free via UPS and should be at your door within 5-10 business days after they’ve shipped. All Mini Maestra preorders will be shipped in early July. We ship worldwide - for international orders, please select your country at checkout. For any inquiries and questions, please email email@example.com.
Once you’ve received your shipping confirmation email, you will have the ability to track your package on the corresponding shipping carrier's website.
Remain calm. Join the waitlist for that item and we'll notify you when it becomes available again.
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at firstname.lastname@example.org as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
We are happy to help with damaged items. Please email us pictures, a brief description of the damage, the order number, and your shipping information to email@example.com. We will follow up with next steps as soon as possible. SENREVE will determine the best resolution and may ask to see a product in person before making a decision. The security tag must be attached to accept any return. Please note that SENREVE is not responsible for normal wear and tear, such as staining or damaged leather due to use.
Shipping + Returns
We offer free shipping via UPS Ground for orders shipping to the U.S., which takes 5-10 business days. You may also select UPS Expedited for an additional fee. We ship internationally via DHL, UPS, and USPS for an additional fee. You may select your desired method and carrier at checkout. SENREVE is not responsible for lost items once items are delivered and/or signed for if required.
We ship worldwide. For any specific inquiries, please email firstname.lastname@example.org and we will follow up with you shortly.
We accept returns of unused products within 30 days of delivery. For returns processed after the 30-day window, only store credit will be granted. Returns from the contiguous U.S. are free of charge. Returns from other locations will be charged the return shipping cost and a 10% restocking fee. If we receive a return and it has been used or damaged, or if the security tag is not attached, we cannot accept your return. You can request to have it shipped back at your expense.
We’re sorry it didn’t work out. To begin a return or exchange, please email email@example.com with your Order # in the Subject line and reason for return. We’ll respond promptly with next steps to manage your return.
We do offer special gift packaging at this time. To request this, please send a note to firstname.lastname@example.org with your Order # and we are happy to accommodate.
I bet you floss every day, too. For light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your SENREVE handbag with a leather cleaner, which can be purchased at a drug store or cobbler. Be sure to test products before applying to the whole bag. If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.
We're launching with our pebbled leather. It has a softer finish, and is scratch-resistant and smooth at the same time. This top-grain skin is tumbled at the tannery in Italy, producing a high-quality, long-lasting, durable result.
Our bags are 100% made in Italy, just outside of Florence. They are made in the same factory where traditional luxury brands have made their product for years.