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Quadpay FAQ

 

What is QuadPay?

QuadPay is a payment plan that allows you to pay for your purchases via 4 simple, interest-free installments. QuadPay empowers you to buy now, pay over time and avoid interest repayments.


Why would you use QuadPay?

By paying the QuadPay way, you will only be paying 25% of that order day one, with 0% interest.


Are there any fees?

There are no fees if you pay on time. We only charge a $7 fee on any installment that is seven days overdue. If after 14 days the account is still past due, then a one time $7 account fee is added.


What information do you take from me?

For initial sign up we only need your date of birth, mobile number, and either a debit or credit card. After that we only need you to enter your mobile number to make a purchase through QuadPay. QuadPay is completely secure.


Is there a limit as to how much I can spend with QuadPay?

QuadPay does not approve every order. Our automated system takes into account various factors to determine whether you are approved and what spend limit we can provide you with.


If you are a repeat purchaser and have made all your repayments in time, there is a good chance you will receive a higher limit than somebody who is a new customer.


We also look at the total value of your order and can deny transactions if they exceed certain limits. Sometimes reducing the value of your order can help.


How do I sign up?

You can sign up during the checkout process. For the initial sign up we will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!


Who can use QuadPay?

In order to have an account with QuadPay, you must:

  • Live in the US
  • Be at least 18 years old
  • Have a valid and verifiable mobile number
  • Use a US credit or debit card to make a purchase

Can I add another payment card to my account?

You can have as many cards on file as you’d like by logging in to your customer account at https://customer.quadpay.com/login.


Where can I track my orders paid through QuadPay?

QuadPay has a portal where you can log in by entering just their mobile number and have instant access to their past and current orders. https://customer.quadpay.com/login.


Will I be notified before I am charged for an installment?

We notify our customers via SMS and email ‘in advance’ of payments becoming due.


Can I pay the balance of my installments early?

Of course. Just log into the Portal and choose the order you wish to pay early. https://customer.quadpay.com/login.


When is my first payment due?

Your first payment is due at the time of your purchase. The next three payments are bi-weekly, over 6 weeks.


What if I lose my card and cannot pay on time?

If for whatever reason you’re having an issue paying on time contact support@quadpay.com.

You will be notified via text message or email of the upcoming charge. If the charge remains unpaid for seven days we will incur a $7 late fee on missing a scheduled payment with a further $7 added seven days after payment due so it’s important to notify QuadPay to avoid a late fee if you’re having trouble updating your payment.


What if I lose or want to change my card of payment for an existing order?

QuadPay associates a Payment Card with an Order when you first complete the checkout process for that Order. If you need to change which payment method is used for future installments for an Order, follow these steps to associate a different card with a given Order. This will cause all further installments for that Order to be billed against your new Payment Card. You will need to repeat this process for each Order you would like to migrate to a new Payment Card. If you would like to use a Payment Card not yet associated with your QuadPay account, follow these instructions to add that card to your account first:

  • Log into the Customer Portal at https://customer.quadpay.com/login
  • Go to the Orders Page
  • Click View Order for the order you would like to change
  • Click Edit next to the Payment Card in the Order Details
  • Click Use This Card next to the card you would like to use for future installments

My order did not go through; why was I charged?

When an attempt at a purchase is made you will see that pending charge sit there. If the purchase is successful the charge will go through after ~24 hours.

If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after ~24 hours.


How do I know if I have finished my payments?

QuadPay has a portal where you can log in by entering just their mobile number and have instant access to their past and current orders.

You'll be able to see which installments have been paid and which installments are still outstanding


I tried to use QuadPay but got an error when I went to checkout?

Remember, you can only use QuadPay if you: Live in the US, are at least 18 years old, have a valid and verifiable mobile number, and are using a US credit/debit card to make a purchase. If there is an issue with your payment Card we recommend reaching out to your Bank first to see what the issue is.

How do returns, refunds, and partial refunds work?

As soon as Quadpay is notified of the return, our customers are refunded the amount they’ve paid to-date and QuadPay cancels all future payments.

 

I got an email saying I was refunded, but I don’t see that amount on my card?

If you have not already paid all four installments then we will apply a credit towards them. If the credit is more than your open installments it may be split up; partially applied to your payment plan and partially refunded to your credit card associated with the order.

If you have already paid all four installments then we will refund your credit card associated with the order.

Just like you pay in installments we will refund you in that manner. So make sure you look through your credit card statement for 1-4 refunds from QuadPay.