Shipping Protection

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Shipping Protection

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Shipping Protection for damaged or lost in transit, or theft.

Delivery within US:
Enjoy Complimentary US Ground Shipping on US orders over $300. US Ground Shipping is available for a $15 flat fee for any US orders below $300. We ship to all 50 states via UPS Worldwide and US territories. Shipping is typically with UPS worldwide, with the exception of PO Boxes, Military addresses, and certain remote areas, In these instances, we use USPS. For any specific inquiries, please email hello@senreve.com and we will follow up with you shortly.

Returns from within US:
Full-priced, new, unworn merchandise with the original tags and protective stickers still attached may be returned within 30 days upon receiving your order. Items marked as EXCHANGE ONLY may be returned for another SENREVE item of the same value or store credit, no refunds. Items marked as FINAL SALE may not be returned for refund, exchange, or store credit. You can initiate a return or an exchange HERE. For US orders placed on or after February 21, 2023, a $15 return shipping and handling fee will be deducted from the refund. The return fee is waived for orders returning for a partial refund, an exchange or store credit (Gift Card), and for Octopi Club Legends and Icons.

Delivery outside of US:
Enjoy Complimentary International Express Shipping via DHL on all orders over to most countries outside of the United States, with the exception of China (excluding Hong Kong) and Russia. For our clients in China, please visit our China website. We currently do not ship to Russia.

Returns from outside of US:
Full-priced, new, unworn merchandise with the original tags still attached may be returned within 30 days upon receiving your order. You can request a return label HERE. Items marked as EXCHANGE ONLY may be returned for another SENREVE item of the same value or store credit. Please contact our Client Concierge at hello@senreve.com to initiate an exchange for a non-US order. Items marked as FINAL SALE may not be returned for refund, exchange, or store credit. A USD30 returns processing fee will be deducted your refund for all non-US returns. The return fee is waived for orders returning for a partial refund, an exchange or store credit (Gift Card), and for Octopi Club Legends and Icons.

Customer happiness and satisfaction is our priority at SENREVE. If you have questions or inquiries, please use the chat function on our website or email us here.  We're happy to help!